Return & Exchange Policy

Canada’s Gift Baskets Inc. — Your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with hassle-free returns and exchanges—within the guidelines outlined below.

How to Request a Return or Exchange

All returns and exchanges require pre-authorization from our head office.
Please email: info@canadasgiftbaskets.ca
Include your order number and reason for return. A return authorization will be sent to you within 1 business day.

Order Change or Cancellation Policy

Standard Orders (Non-Holiday):

• May not be cancelled or changed within 48 hours of the scheduled shipping date.

Holiday Season Orders:

• May not be cancelled or changed within 36 hours of shipping date.
• Cancellations must be submitted via email only.

Return Eligibility

Non-Perishable Items:

• Must be unopened and in their original packaging.
• Return request must be made within 30 days of delivery.
• Refunds are issued to the original purchaser only.

To arrange a return, contact us at 1-888-544-8978 or info@canadasgiftbaskets.ca

Perishable & Custom Items:

Due to health and safety regulations, we cannot accept returns or exchanges on:

• Perishable items
• Holiday-themed baskets
• Personalized or custom gift baskets

Refunds & Processing

• Refunds are processed back to the original method of payment.
• Please allow 8–10 business days for your return or exchange to be completed after we receive the item.
• Include a copy of your return authorization email inside the return package for faster processing.

Product Substitutions

To ensure timely delivery, we may occasionally substitute items of equal or greater value if specific products are unavailable. We guarantee the freshest, highest-quality items in every basket.

Questions?

We’re here to help.
Email: info@canadasgiftbaskets.ca
Call: 1-888-544-8978